Refund & Return Policye – Bro’s Slice & Grill
General Policy
This policy applies to all orders placed online (website, phone) and offline (dine-in, takeaway, in-store).
Perishable Food Items
All food items are freshly prepared and perishable. Therefore, returns are not accepted once the order has been delivered, collected, or served.
Order Checking Responsibility
Customers are advised to check their order at the time of delivery, collection, or serving. Any issues must be reported immediately.
Incorrect Orders
If you receive an incorrect item (online or offline), please inform us immediately so we can review and resolve the issue.
Missing Items
Any missing items from an order must be reported at the time of receipt. Late claims may not be accepted.
Food Quality Concerns
If there is any concern regarding food quality, freshness, or preparation, please contact our staff immediately for assistance.
Order Cancellation (Online Orders)
Online orders can only be cancelled before food preparation begins. Once preparation has started, cancellation may not be possible.
Dine-In / Offline Orders
For dine-in and counter orders, food served cannot be returned or refunded once consumed or accepted.
No Refund for Personal Preference
Refunds will not be issued if a customer does not like the taste, portion size, or personal preference of the food.
Refund Approval & Management Rights
All refund requests are reviewed individually. Final decision regarding any refund or replacement rests with the management of Bro’s Slice & Grill.
